2019高考英语作文题目预测及范文：投诉信

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　　2019高考英语作文题目预测及范文：投诉信

　　【写作要求】

　　你是李华，两周前你从网上订购的一套书虫系列读物(BookwormSeries)昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：

　　1. 介绍购物情况

　　2. 反映存在问题

　　3. 提出解决方案

　　注意：

　　1. 词数100词左右

　　2. 可适当增加细节，使行文连贯

　　3. 开头结尾已给出，不计入总词

　　可能用到的生词：投诉complaint n.

　　【优秀满分范文】

　　To whom it may concern,

　　I am one of your customers(顾客). I ordered(订购)a set of(一套) Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, thebooks were so poorly packed up that the cover of one book was torn. To makematters worse, it is not a complete set, as I found one book missing.

　　I am sorry to have received such poor service, and I believe I have every rightto ask you to deal with this problem. I hope that you either return my money ordeliver a new set of books to me. Besides, I’d like to be informed of theprocess of your dealing with my complaint.

　　Lookingforward to your reply.

　　Sincerely,

　　Li Hua

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